FAQ

Have a question you don't see here?  Send us an email at info@cl-grimsbylincoln.ca

Does our agency have a Snoezlen Room?
The Snoezelen Room is a therapeutic and recreational room beneficial to children and adults with sensory, cognitive, intellectual, and physical disabilities.

The Snoezelen Room is located at the Hopkins Centre. If families or agencies are interested in accessing the Snoezelen Room for their family member at the Hopkins Centre they are requested to contact (905) 563-4115 for further information.
How long will I need to wait for services?
Wait times for service are dependent on a variety of factors including the level and type of service requested. Please contact DSO Hamilton-Niagara @ 1-877-376-4674 for all service requests for adults and Contact Niagara for Children’s services at 905-684-3407 or 1-800-933-3617 and ensure that you inform them of any urgency for service.
How are you different from the other developmental service providers located in Niagara?
There are 8 non-profit service providers located throughout Niagara that provide community based services and supports to children and adults with developmental disabilities.
These service providers service unique and separate catchment areas. Some of these agencies provide region wide programs that may be available to any individual and their family.

For a list of service providers, please visit DSO Hamilton-Niagara or Contact Niagara
Can I come to visit the services and programs offered through Community Living - Grimsby, Lincoln and West Lincoln?
Yes, you and your family member are more than welcome to visit our agency and the services we provide.

Please call the Executive Director, Cathy Turner, at (905) 563-4115 extension 211 to make arrangements.
Does our agency offer day programs?
Yes, our agency offers a variety of day services including supported and competitive work experiences, life skills and recreational programs and activation activities.

Applications for programs will be processed through DSO Hamilton-Niagara at 1-877-376-4674
Is there a cost for services?
Many of our services are funded by the Ministry of Children, Community and Social Services through the province of Ontario and may require an additional fee for operational costs.

Accommodation costs for Supported Living services are the responsibility of the individual or family. These costs include food and rental expenses.


How long will I need to wait for services?

Wait times for service are dependent on a variety of factors including the level and type of service requested. Please contact DSO Hamilton-Niagara @ 1-877-376-4674 for all service requests for adults and Contact Niagara for Children’s services and ensure that you inform them of any urgency for service.
How does my family member or friend qualify for services?
All individuals applying for service must have a diagnosis of developmental or intellectual delay. DSO Hamilton-Niagara (for adults) or Contact Niagara (for children) can assist with eligibility determination.
How do I make application for services?
All applications for all services must go through DSO Hamilton-Niagara or Contact Niagara. DSO Hamilton-Niagara's website is located at www.dsontario.ca/agencies/dso-hamilton-niagara or can be reached at 1-877-376-4674. Contact Niagara's website is located at www.contactniagara.org/en/welcome or can be reached at 1-800-933-3617.
Where are we located?
Community Living-Grimsby, Lincoln & West Lincoln provides services and supports to individuals and their family members throughout West Niagara. Our administrative site is located at 191 South Service Road in Grimsby.
What kind of jobs do you have available?
Our agency continues to recruit for permanent full-time and part-time support worker positions. We offer a competitive wage and benefit compensation to all employees.

If you are interested in employment, you can complete a job application form online that is available on our website. Alternatively, you can email your resume to hr@cl-grimsbylincoln.ca
Does your agency offer Respite for Children?
Community Living-Grimsby, Lincoln & West Lincoln is one of two regional children’s respite providers in Niagara. At present, our agency offers planned respite on weekends only.

If there is an immediate and urgent requirement for respite services please make this known to Contact Niagara.

All new applications for children’s respite will be processed through Contact Niagara at 905-684-3407 or 1-800-933-3617.